Refund policy

Detail-Lab Returns & Refunds Policy

We want you to love every Detail-Lab product you order. If something isn’t right, our returns process is simple and stress-free.

30-Day Return Policy

You have 30 days from the day you receive your order to request a return.

To be eligible for a return, items must be:

In the same condition you received them
Unused / unopened, with tags intact
In the original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

To begin your return, email us at sales@detail-lab.co.uk.

If your return is approved, we’ll provide:

A return shipping label
Full instructions on how and where to send your package

Important: Items sent back without first contacting us will not be accepted.

For any questions regarding your return, reach us anytime at sales@detail-lab.co.uk.

Damages & Issues

Please inspect your order upon arrival. If you receive:

A defective item
A damaged item
The wrong item

Exceptions & Non-Returnable Items

We cannot accept returns on:

Perishable goods
Custom or personalised products
Personal care items
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you’re unsure whether your item qualifies, we’re happy to help—just email us.

Exchanges

Need something different?
The quickest way is to complete a return for the item you have. Once it’s accepted, you can place a new order for the product you want.

EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason.

Items must still be returned in:

Unused condition
Original packaging
With proof of purchase

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved.

If approved:

Refunds will be issued to your original payment method within 10 business days
Your bank or card issuer may take additional time to process the refund

If more than 15 business days have passed since your refund was approved, please email us at sales@detail-lab.co.uk.